If you have concerns about your order or estimated delivery times, please reach out to us via email with your order number or the item/s you would like to check on. Please note that White Glove deliveries will not deliver in time for the holidays. Items that require or are upgraded to our Premium White Glove Delivery service takes 4-6 weeks transit time after the order is processed and shipped out. Please note that out-of-stock and made-to-order items will not deliver in time for the holidays. We encourage you to place your order now to secure the inventory for when the item become available to ship out. Made-To-Order, custom or backordered items require extended time for order fulfillment. In-stock standard truck deliveries take 2-3 weeks transit time after the order is processed and shipped out. In-stock parcel deliveries take 3-7 days transit time after the order is processed and shipped out. Once your order is processed and shipped, delivery is subject to estimated carrier transit times: Items marked in-stock and ready to ship will require order processing time, which varies by warehouse but typically takes 5-10 business days due to decreased warehouse staff and increased demand. If the product page does not have an estimated ship date, please contact us to confirm the item is in stock. Please refer to the product page for an estimated ship date and note that this does not include transit time. If you are purchasing a gifting item, we encourage you to place your order as early in advance as possible to receive your item/s in time. Here is some important shipping info to know this holiday season: Your patience and graciousness speaks volumes as we work to respond to every customer service request. Our dedicated team is working diligently on your orders, but we are experiencing an unprecedented volume of orders while navigating global supply chain, manufacturing and shipping delays. That is why we want you to know how important it is to get your holiday shopping done as early as possible this year. Thank you for shopping at Kathy Kuo Home! We deeply value your happiness and loyalty and are honored to be a part of your home furnishings and holiday celebrations this year. Thank you once again for your patience and support during this time. If you have concerns about your order, please reach out to us via chat, phone or email. If you are purchasing a gifting item, we encourage you to place order as early in advance as possible to receive your item by your preferred date. Once items are in transit, they may take an additional 1-4 weeks to make it to your home. Many of our items are made-to-order or custom pieces, and the shipping time frame presented on each product reflects the estimated processing time before the item leaves our warehouse. Please expect potential shipping delays and reach out to our customer service team for your current estimated delivery date. Please note that due to carrier shipping constraints, we are subject to extended shipping delays from our delivery partners. Our expert team is dedicated to getting back to you as quickly as possible, and we are diligently working internally to improve our response times. As a result, our customer service team is receiving a much higher than usual number of inquiries. Thank you for your continued support and for shopping at Kathy Kuo Home.Īt this time, we are simultaneously experiencing an unprecedented volume of orders while navigating several supply chain and shipping difficulties due to COVID-19 and manufacturing delays.
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